Autocolour
Automation of processes along with building an effective system of interaction and communication between departments.
ABOUT THE CLIENT
Autocolour is a company specializing in the sale and supply of goods for body repair, catering to all levels of complexity.
Industry: Retail and Distribution
Location: Ukraine
Client since:
February 2024
Team size: 3
Technologies:
Odoo 17 Enterprise
The Challenges
A company engaged in the supply and retail sale of goods for body repair approached Solvve to automate its processes using Odoo ERP. The company needed a strategy to adapt its processes for automation with Odoo. Additionally, it was essential to develop a unified communication system between departments and select tools to ensure effective project management.
Solution
After thoroughly analyzing the company's processes, Solvve's Odoo consultants devised a strategy to gradually automate operations while establishing a new framework for inter-departmental collaboration. This initiative included building a comprehensive communication infrastructure that facilitated both vertical and horizontal connections. It involved replacing outdated tools such as messengers and the Bitrix system, minimizing reliance on telephone communications.
Automation of customer store requests was streamlined through the implementation of a Helpdesk system. Project Management settings were leveraged to introduce a task management system across the organization, ensuring efficient task decomposition and delegation at all hierarchical levels. The system was tailored to align with the client's operational nuances and technical support requirements.
Furthermore, the launch of an CRM system enabled effective monitoring of potential new client development. A systematic approach to personnel education and training was also developed and implemented to maximize the utilization of Odoo ERP capabilities.
We analyzed the company's processes, identified those requiring optimization, and restructured them for seamless automation. This approach not only streamlined the processes but also eliminated the need for additional personnel and reduced the number of direct operations.
Head of Odoo Department at SOLVVE
Oleg Vatsyak
Communication Automation
An effective automated communication system for the company has been implemented.
Project Management
A sequential task management system has been established.
Task Management
A system for creating and delegating tasks has been developed.
CRM and Sales
An automated client interaction system and sales management
has been put in place.
Results
1.
Communication channels between the company's employees were structured, enabling the creation of an automated communication system throughout the company.
2.
Project and operational management have been configured at all levels of the company's organizational structure.
3.
Personnel have been educated and trained on the effective use of the newly implemented functionalities.
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